Return and Refund

We have a 30-day return policy, which means you have 30 days to request a return from the date you received the item.

For the return to be accepted, the item must be in the same condition as when you received it, unused, with all tags attached and in its original packaging. You must also have the receipt or proof of purchase.

If you would like to request a return, you can contact us at YOUR EMAIL. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]

If the return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items sent back to us without a return first being requested will not be accepted.

If you have any questions about returns, you can always contact us at YOUR EMAIL.

Damages and problems
Check your order when you receive it and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can assess the problem and rectify it.

Exceptions/items that cannot be returned
Certain types of items cannot be returned, such as perishable goods (for example, food, flowers, or plants), customized products (for example, special-order or personalized items), and personal care products (for example, beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Contact us if you have questions about or problems with a particular item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return has been approved, purchase the new item separately.

14-day right of withdrawal in the EU
If goods are delivered in the EU, regardless of the above, you have the right to withdraw from or return the order within 14 days, without having to provide any specific reason. Just as above, the item must be in the same condition as when you received it, unused, with all tags attached and in its original packaging. You must also have the receipt or proof of purchase.

Refunds
We will notify you when we have received and inspected the return, and whether the refund has been approved or not. If the refund is approved, it will be automatically issued to the original payment method within 10 business days. Please remember that it may take some time for the bank or credit card company to process the return so that it appears in your account.
If more than 15 business days have passed since we approved your return, you should contact us at YOUR EMAIL.